WSA manages your returns end-to-end — receiving, inspecting, refurbishing, and restocking — so returned products get back into your supply chain fast instead of sitting in a pile.
Carrier delivers to WSA — logged and recorded
Condition assessed against your rules
Restore to sellable condition if needed
Back into inventory or disposed per your policy
Every return follows a consistent, documented workflow — so nothing falls through the cracks and you always know where your inventory stands.
Returns arrive at our Kearny Mesa facility and are scanned and logged — including RMA number, carrier, and condition on arrival.
Our team opens every return and inspects it against your grading criteria — functional, cosmetic, or by your custom rubric. Each item is assigned a condition grade.
Items that can be restored are cleaned, tested, firmware-reset if needed, and repackaged. Our device repair background means we can recover products others would discard.
Sellable items go back into active inventory. Unsellable items are quarantined for your review, liquidated, or disposed of — per your instructions.
Most fulfillment centers treat returns as a cost center. WSA treats them as an opportunity to recover value — because we have the capabilities to actually restore products.
WSA's background in device repair means returned electronics can be restored to sellable condition — cleaned, tested, firmware-reset, and repackaged — without sending to a third party.
You define exactly what happens to each grade of return — restock, liquidate, quarantine, or destroy. We execute your rules consistently on every single item, every time.
Every return is tracked in WSA's inventory system as it's processed. You see return status, condition grades, disposition outcomes, and restocked quantities — all accessible through your client portal.
Returned items that need new packaging or updated labels are handled on-site. No third-party delays — your product goes straight from inspection to repackaged and ready to ship again.
Returns flow directly back into your active inventory at WSA — so restocked items are available for new outbound orders without any manual reconciliation on your end.
When something unusual comes in — damaged, mislabeled, or unexpected — you hear from a real person at WSA, not an automated email. We flag issues before they become problems.
From consumer ecommerce to enterprise hardware, our returns process handles a wide range of product types and complexity levels.
Returned devices inspected, firmware-reset, repackaged, and restocked as refurbished inventory — recovering value that would otherwise be lost.
Shopify and Amazon returns received, graded, and processed against your policy — with restocked inventory updated in your storefront automatically.
Amazon customer returns received at WSA, inspected, and either prepped for re-entry into FBA or processed for liquidation or disposal.
Fleet devices, IoT hardware, and enterprise equipment returned, tested, refurbished, and redeployed — extending product lifecycle and reducing replacement costs.
"WSA has been a huge support in growing our startup. Always very responsive with quick turnarounds and very flexible with special projects."
Tell us about your returns volume and we'll respond within one business day with a custom quote. No commitments, no pressure.